Delivery and Return - Exchange Policy

DELIVERY, EXCHANGE & REFUND POLICY

Dresses and bodysuits are eligible for exchange under the conditions below.

Timeframe: Exchange or return requests must be initiated within 7 days from the date of delivery.
Item Condition: Items must be unused, unwashed, and in their original, resalable condition with all tags and original packaging intact.
Prior Approval: All returns and exchanges must be confirmed and authorized by our support team before sending the item back.
Exchange Options:
- Exchange for a different size of the same design (subject to stock availability).
- Exchange for an alternative design of your choice.
Sale & Discounted Items:
- Discounted or sale items are eligible for exchange.
- The exchange value will be based on the original (non-discounted) price. Any difference in price must be settled by the customer.

If you are not satisfied with an exchange or if an exchange cannot be fulfilled (e.g., replacement size/item out of stock), you are eligible to request a refund.
Refund Method: Approved refunds will be processed and credited strictly to the original payment method (payment-initiated media) used during checkout (e.g., the same credit/debit card or account).
Processing Time: Once the returned item is received, inspected, and approved by our team, the refund will typically be initiated within 5–7 working days. (Actual credit posting times may vary depending on your bank/card issuer).
Delivery and courier charges are non-refundable unless the return is due to an error on our part (e.g., wrong item or manufacturing defect).

Courier Charges: All delivery and return courier costs for exchanges/returns must be arranged and borne by the customer.
Processing Time: Processing of return or exchange requests takes 7–10 working days from the date the item is received at our facility.
Address Changes: Changes to the delivery address cannot be accommodated once the order has been dispatched.

Returns or exchanges sent without prior approval from our customer support team will not be accepted.
Items returned in a condition deemed damaged, worn, or not fully resalable will be sent back at the customer’s expense.
Exchanges are subject to item availability at the time of processing.

For any exchange, return, or refund requests, please reach out to us:

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