FAQs

Questions about shopping with NEXX?

Find answers about ordering, delivery and exchanges below.

Need help with a product, size or existing order? Contact our team or call 076 488 6999. If you have already ordered, include your order number so we can help.

How do I make a purchase?

Open a product and choose your size and colour, where available.
Select Add to cart, then review your items and quantities.
Select Checkout and enter your contact and delivery details.
Review the total, delivery information and available payment options before placing your order.

If you need help completing checkout, contact our team.

What payment methods does NEXX accept?

You can pay at checkout using PayHere or Koko. Select your preferred option and follow the payment provider’s instructions.

If you need help with payment, email support@nexxclothings.com or contact our team.

An Item I want to buy is sold out will you be restocking it?

Restocking our styles depends on its demand. If the style is frequently asked about, we will be restocking it within a few weeks. If not, you can pick a similar style using the ‘search’ feature.

Can I ship to multiple addresses?

We ship to one address in one delivery, although you can add a different address as the recipient’s address.

How long does delivery take, and what are the charges?

We deliver within Sri Lanka. Delivery charges depend on your delivery address. Enter your full address and postcode at checkout to see the applicable delivery charge before placing your order.

For an estimated delivery date, contact our team with your delivery area and the product you would like to order. If you have already ordered, please include your order number.

Can I exchange an item, including dresses and bodysuits?

Yes. Dresses and bodysuits are eligible for exchange. Please request your exchange within 7 days of delivery.

Items must be in their original condition, with tags and packaging intact. Include your receipt or order number when you contact us.

Email support@nexxclothings.com to arrange your exchange. See our delivery and exchange policy for the full conditions.

Can I change or amend my order once it has been placed

Once an order is placed you will not be able to change or amend the order.

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