FAQs

Below FAQ are some common concerns of our clients before purchasing the theme. If you have other questions, please just send it to support@nexxclothing.com.

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

How do I make a purchase?

To make a purchase, click the ‘order now’ button and proceed with further directions given by the website.

What payment methods do NEXX accept?

We only accept cash on delivery. Card payments will not be accepted.

An Item I want to buy is sold out will you be restocking it?

Restocking our styles depends on its demand. If the style is frequently asked about, we will be restocking it within a few weeks. If not, you can pick a similar style using the ‘search’ feature.

Can I ship to multiple addresses?

We ship to one address in one delivery, although you can add a different address as the recipient’s address.

How long does delivery take, and what are the charges?

Our delivery duration is 3-7 business days. The delivery charges depend on the recipient’s location, although to the areas that that belong to Colombo 01-15 will be delivered free of charge.

What is the return notice period?

Any purchase you make will not be eligible to exchange after 7 days. In order to exchange, the garment should be in its original condition and it will only be accepted with its receipt

Note: We do not exchange dresses and bodysuits.

Can I change or amend my order once it has been placed

Once an order is placed you will not be able to change or amend the order.

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